What is VIR by JP?
VIR by JP is a company specializing in home delivery of your bulky purchases, such as furniture and appliances. We offer quality service to ensure your items arrive safely and in a timely manner.
Delivery Process
Once your order is placed with your seller, they send us the delivery details. We then contact you by SMS or email so you can choose a home delivery appointment.
This information is present above the QR Code we sent you and will be requested by our delivery person.
Delivery times vary depending on the availability of your product in our network and your location.
Yes, we offer several half-day slots so you can choose the one that suits you best. This selection is made by clicking on the link communicated in our appointment SMS or email.
◦ Delivery is the next day or the same day: You will receive a new link within 48 hours to choose a new appointment date.
◦ Delivery is more than 48 hours away: You can reschedule your appointment from the link we sent in our SMS. If you have not received the SMS, you can contact us on our site vir.fr.
If your appointment is canceled by our agency, we will inform you immediately by SMS and contact you within 48 hours for a new appointment.
Delivery Tracking
We will send you notifications at each key stage of the delivery process:
◦ Appointment SMS or email: Once your order is managed by our delivery agency.
◦ Appointment confirmation: After the appointment is taken into account.
◦ Delivery reminder: The day before your delivery, you will receive an SMS indicating a 2-hour slot.
◦ Arrival announcement: On the day of the service, to inform you of the estimated arrival time of your delivery person.
In case of a delay from the delivery team and if you cannot wait, we will contact you within a maximum of 48 hours to schedule a new appointment.
Information
Returns must be organized directly with the seller of the item. VIR by JP will then be informed by your seller and will organize the return of your product.
◦ Change of address: We invite you to contact your seller directly.
◦ Change of phone number: You can contact us via CHAT directly on our website vir.fr.
Contact
How can I contact VIR by JP customer service? For any questions or assistance, you can contact us via CHAT directly on our website vir.fr. Please have your order reference handy, which you can find in the SMS or email we sent you.
